"VIP Private Training"
This Sales and Service Agreement (the “Agreement”) is between Petrita Global (the “Company” or “we”) and the person purchasing and using the VIP training program (the “Client” or “you”). The parties together are hereinafter known as the “Parties”. This agreement applies to the sale and use of the VIP training program (the “package” or “service”). This Agreement becomes effective upon receipt of payment.
In consideration of the mutual covenants and agreements contained herein, the Parties agree as follows:
1. Description of sales and services
Petrita Global teaches business English and offers digital online programs, coaching, and services. The purpose of this program is for the client to grow in Business English and gain competence and confidence in workplace communication. The client will do this with the help and mentoring of Petrita Global.
Description of the VIP training program:
· The parties will follow a tailored agreed plan. The plan includes the topics, the length of the training (commitment period), and how often they'll meet in live sessions
· The client gets personal log-in access to a platform with customized teaching material, e.g., written instructions, pre-recorded videos, exercises, and assignments.
· The company and the client will have regular digital meetings live.
· The program is for ONE person only, using a personal password.
· Platform log-in and material are available for one year from the purchase date.
· The client’s work is carried out in their own home, on any day and at any time to suit their needs.
· The program is not an official course in preparing for college, university, or IELTS testing.
2. Authorization of payment
By accepting this Agreement and submitting payment, you authorize Petrita Global to charge your credit card through Stripe. The Client agrees to make one full payment unless otherwise agreed to. All billing questions should be sent to [email protected].
3. No chargebacks
The Client agrees not to initiate credit card chargebacks and understands that all disputes must be resolved under the terms of this Agreement.
4. Commitment period
Platform log-in and material are available for one year from the purchase date. However, the live private digital meetings must be performed during the Commitment Period, or they are lost. There are no roll-overs or delaying the service. In some exceptional cases, the services may be extended beyond the Commitment Period, and only with the express written consent of Petrita Global. See paragraph 13, Force Majeure.
5. Cancellation and Refund
Cancellation of the program and a full refund is allowed up to two weeks (14 days) after purchase ONLY if the client has NOT yet logged into the platform. Once the client has created a password and entered the platform, a refund is NOT granted. Please note that all refunds will take up to 30 days to process with a 10% charge for Admin and bank fees. Any billing inquiries should be directed to [email protected].
5. Access & Delivery Issues
The Client is responsible for providing a valid and accurate email address at the time of purchase. Delivery of the product is completed when the digital download links are sent to the email address provided by the Client.
The Company is not responsible for delivery failures caused by incorrect email information, spam filters, email security settings, or the Client’s inability to access the email account provided at purchase. The Client is encouraged to check spam, junk, and promotional folders, and to whitelist the Company’s email domain.
If the Client does not receive the product after purchase, it is the Client’s responsibility to contact the Company at [email protected].
7. Responsibilities of the company
The responsibilities of the company are; to provide private training in Business English. The company will provide written and pre-recorded tutorial videos, worksheets, examples, exercises, and assignments. The company will provide live digital training and mentoring sessions as agreed. The company is available by email if there are further questions.
8. Responsibilities of the client
Apart from the authorization of payment, the responsibilities of the client are; to create the time to participate fully in the package, make a sincere effort in the process of learning English, study the material on the platform, follow instructions in the material, watch available videos, do exercises and assignments, and ask further questions by email. The company will fulfill its responsibilities, but the final result depends on the client’s effort and self-study. We want the communication between us and the clients to be positive and uplifting, and we therefore expect all clients using the package to keep a respectful language and attitude.
9. Termination for unprofessionalism
We are committed to providing all our clients with a positive and productive experience. By accepting this agreement, you agree that the company, at its sole discretion, may limit or terminate your right to participate in the program without forgiveness of any payments if you become disruptive, threatening, or difficult to work with or fail to follow package guidelines.
10. Cancellation of private Zoom calls
The parties will respect each other’s time and will cancel a private meeting as early as possible. If the company, for any reason, has to cancel a private Zoom meeting, the company will notify the client as soon as possible by email and by making a cancellation digitally. If the client has to cancel a private Zoom meeting, the client shall cancel as soon as possible by using the “cancel” or “reschedule” buttons in the confirmation email or emailing us at [email protected] with the subject line “Cancel meeting”.
11. No guarantees
The company has made every effort to accurately represent the benefits you will receive through the instructions in the program. That being said, there are no guarantees regarding any results or benefits to be received. The testimonials and examples used are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including but not limited to, his or her dedication and effort, the level of knowledge in the English language beforehand, desire and motivation.
We don’t guarantee any employment, promotions, or enrollments to higher education.
To the maximum extent permitted by law, the Company’s total liability under this Agreement shall not exceed the amount paid for the product.
12. Privacy and confidentiality
We respect your privacy and your confidential and proprietary information. We keep information about you that is necessary for communication and payments such as; your name, email, phone number, address and payment information (stored securely via Stripe only) to ensure correct payment.
Regarding third-party sharing and cookies, please read our separate Privacy Policy.
13. Intellectual Property Rights
This means that the written material (teaching material, text, lists, worksheets, exercises), audio recordings, and video recordings provided in the package may not be copied, distributed, shared, reproduced, modified, or sold to a third party (other people) without prior written consent (permission) from the Company. All the content in this service package is for the Client’s private use only.
The Client understands and agrees that they are granted a non-exclusive, non-transferable, single-user license to access and use the package solely for their own personal business use. The package may not be shared with others, including colleagues, assistants, employees, classmates, or members of an organization. It may not be uploaded, re-sold, or included in any platform, library, course, training, or prompt database without the Company’s written permission. If you are a business, school, or organization and wish to use this material for multiple users, you must contact us to obtain a commercial license.
Our website or services may contain trademarks or service marks of other companies and affiliates in the form of words, graphics, photos, platforms, and other proprietary elements. The Client’s use of our services does not grant any rights or licenses to such trademarks.
14. Disputes and applicable law
This contract and performance hereunder shall be governed by the substantive law of Sweden. Any dispute, controversy or claim arising out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be exclusively resolved by the Swedish courts.
15. Force majeure
Except for the obligation to pay fees, neither party shall be liable for failure to perform any of its obligations under this Agreement during any period in which such party cannot perform due to matters beyond their control, including, but not limited to, strike, fire, flood, or other natural disaster, war embargo, or riot, cyber-attack, serious sickness, provided that the delayed immediately notifies the other party of such delay. The terms of this clause shall not exempt the parties from their payment obligations, but merely suspend their duty to perform until the force majeure condition ceases to exist. In case of cancellation/delay because of medical reasons, a medical/doctor’s paper is required. The company shall not be liable for failure to perform any of its obligations under this Agreement in case of bankruptcy.
16. Modifications
The Company may modify this Agreement from time to time. Any modifications will become effective upon notification to the Client via email with a subject line clearly indicating that the Agreement has been amended.
17. Disclaimer
The company is not qualified to provide legal, tax, accounting, financial wealth management, or therapeutic advice. It is your responsibility to secure assistance from the appropriately qualified professional if such advice is needed. The package is for learning Business English only. The final result does not guarantee any employment, promotions, or enrollments to higher education.
18. No partnership
Nothing in this Agreement is meant to suggest a partnership, venture alliance, security interest, or employer relationship.
19. Waiver
The waiver or failure of the Company to exercise any right or obligation under this Agreement shall not be deemed a waiver of any further right.
20. Severability
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, it shall be deemed modified to comply with applicable law, and the remaining provisions shall remain in full force and effect.
21. Entire agreement
This Agreement is the entire agreement and understanding between the parties and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.
22. Agree to be bound
By accepting this Agreement and submitting payment for the service, you (the Client) acknowledge that you have read, understand, and agree to be bound by the terms of this Agreement.
Petrita Global, Gothenburg, Sweden
Organization number SE730310690501